Servicing
Home Retention Services
Having completed nearly 1 million Home Retention transactions since 2007, Urban Settlement is an industry leader in helping families keep their homes.
- Proactive program aimed at stopping foreclosures
- Provides homeowner with education and advocacy
- Supports loss mitigation and modification programs
- Multi-language support available
We have responded to the sub-prime crisis with a number of innovative home retention services, including:
Insight
To evaluate the delinquency behavior of a borrower, we rely on Insight, our predictive modeling program. The Insight solution provides loan level analytics incorporating borrower, loan and market demographic modeling to identify, grade and recommend loan workout and loan modification solutions.
Borrower Engagement
To involve the borrower in home retention efforts, we encourage communication through:
- Special Direct Contact Campaigns
- Web Site Hosting and Secured Chat
Loss Mitigation
To contain potential losses from imperiled mortgages, Urban Settlement provides direct access to Loss Mitigation and HRM technology solutions, such as:
- eMason – Clarifire
- CAPS – Customized Analytical Program Solutions
Full Service Support
Urban Settlement offers a complete assortment of full service options to support home retention, including:
- Repayment Plans
- Modifications
- Short Sale
- Foreclosure
- REO Management
Specialized Staffing
To manage your home retention operations, Urban Settlement can provide the following staffers to augment your organization:
- Home Retention Counselors
- Loss Mitigation Specialists
- Foreclosure Specialists
- REO Management Professionals
